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content-marketing

3 posts. All topics.

  • Content marketing measurement: what changed since 2012

    Content marketing measurement has too many metrics and almost none describe the customer. What to ask readers instead, and a scorecard two teams can sign.

    Customer Experience · 12 min read

  • Content marketing metrics: measuring impact beyond the sale

    Content marketing metrics stop at the sale. A fifth bucket, experience and retention, covers help, onboarding and renewal content and how to measure it.

    Customer Experience · 12 min read

  • Content that converts: answer the questions customers already ask

    Content that converts answers the questions buyers already ask, in their words, before the sales call. Where those questions hide and how to publish answers.

    Customer Experience · 13 min read

Customers are grown, not captured. Practical writing on customer experience and the voice of the customer.

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Vaclaw Karlfeld CX, VoC and AI enthusiast

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