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  • Control groups in marketing: how to measure what works

    A control group in marketing is the set of customers you leave out on purpose, to see what a campaign really caused. Holdout vs control groups, sizing, setup.

    Customer Analytics · 13 min read

  • Customer experience measurement: is your program worth the effort?

    Customer experience measurement decides whether a program survives year two. Rule 7 of no-excuses CX: three questions, a comparison group, one page a month.

    Customer Analytics · 12 min read

Customers are grown, not captured. Practical writing on customer experience and the voice of the customer.

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Vaclaw Karlfeld CX, VoC and AI enthusiast

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